Based Support Program
Whether you prefer to communicate over the phone or
by email, Océ is flexible in delivering software
support alternatives to optimize your productivity by
providing timely answers to your questions. Detailed
information on these support alternatives are contained
in the Software
Support Guidelines (PDF) available below.
Océ Help Desk Services are provided on a "per Incident" basis, and can be purchased as an individual incident or in convenient 5, 10, 25, and 50 incident call packs, allowing you to scale your support to your needs. OcÚ Help Desk Services can be used for a Software Support Call, as well as on-site support from an OcÚ System Consultant, OcÚ System Support Engineer, or for any Customer Education program from an OcÚ Customer Training Representative. OcÚ provides support for the current range of OcÚ products, addressing any questions you may have in the use of your OcÚ products or software.
Océ Help Desk Services are now included with hardware/software maintenance contracts for new participating OcÚ systems released after December 1, 2005. These incidents will allow you to call the OcÚ Software Support Center and not worry if you have not purchased OcÚ Help Desk Services. Each OcÚ system in the program will have 2 OcÚ Help Desk Incidents included as part of a new hardware or software maintenance contract.