Océ Help Desk Services are provided on a "per Incident" basis, and can be purchased as an individual incident or in convenient 5, 10, 25, and 50 incident call packs, allowing you to scale your support to your needs. Océ Help Desk Services can be used for a Software Support Call, as well as on-site support from an Océ System Consultant, Océ System Support Engineer, or for any Customer Education program from an Océ Customer Training Representative. Océ provides support for the current range of Océ products, addressing any questions you may have in the use of your Océ products or software.

Océ Help Desk Services are now included with hardware/software maintenance contracts for new participating Océ systems released after December 1, 2005. These incidents will allow you to call the Océ Software Support Center and not worry if you have not purchased Océ Help Desk Services. Each Océ system in the program will have 2 Océ Help Desk Incidents included as part of a new hardware or software maintenance contract.