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OcÚ Business Services' Workshops at MAILCOM Conference Provide Organizations with Document Process Management Best Practices and Success Strategies

OcÚ sessions examine approaches for boosting operational efficiency, containing costs and meeting other business goals

Washington, DC (April 12, 2012) – OcÚ Business Services, a Canon Group company and a leader in business process services, will co-present eight educational workshops on mail and other document management strategies at the MAILCOM 32nd Annual Conference and Exposition.

The workshops will spotlight how organizations can reduce costs, streamline their mail, information and records management processes as well as implement programs that promote environmental sustainability. To achieve these and other business goals, OcÚ experts will highlight the latest industry best practices, technology, career growth strategies and executive leadership principles.

As an example, one session focuses on improving quality control in mail center operations. This workshop will highlight why quality control is more important than ever, how to integrate quality control with existing processes and the differences between quality control methods such as Six Sigma, TQM and ISO 9000. Another session spotlights records and information management best practices as they relate to facilities management and mail services. Participants in this workshop will learn about current records management technology and key industry issues that professionals are facing in this arena.

This year's conference takes place in Washington DC April 15 – 18 at the Marriott Wardman Park Hotel. Mr. James P. Mullan, CMDSM, EMCM, MDC and National Operations Manager at Chubb & Son for OcÚ Business Services, will co-present the workshops. Mr. Mullan is a past recipient of The Franklin Award, which honors leaders whose contributions maintain the value of mail communications. Scheduled presentations by Mr. Mullan include:

Sunday, April 15
  • 2:00 PM – 3:00 PM, Round One, LD113: "Top 10 Secrets of Leadership"
Monday, April 16
  • 11:30 AM – 12:30 PM, Round Four, LD248: "Lead Like a Four Star General"
  • 12:45 PM – 1:45 PM, Round Five, PD251: "Networking 101: Get Connected – Stay Connected"
Tuesday, April 17
  • 2:15 PM – 3:15 PM, Round Nine, OS396: "Consolidating Support Services: A How-to Guide"
  • 3:30 PM – 4:30 PM, Round Ten, OS305: "Records and Information Management"
Wednesday, April 18
  • 10:15 AM – 11:15 AM, Round Twelve, MP426: "Quality Control in Mail Center Operations"
  • 11:30 AM – 12:30 PM, Round Thirteen, OS437: "The Basics of Office Services Management"
  • 12:45 PM – 1:45 PM, Round Thirteen, CU445: "Five Easy Pieces: Eco-Friendly and Cost-Effective Practices"

"A critical goal for many organizations today is to leverage mail, records and other document management processes in order to improve operational efficiency and contain costs," said Elizabeth Halaki, chief marketing officer for OcÚ Business Services. "Our workshops at this year's conference are providing best practices that can help executives gain valuable skills in these areas, which they can use to help their organizations succeed."

About OcÚ
OcÚ is one of the leading providers of document management and printing for professionals. The OcÚ offering includes office printing and copying systems, high speed digital production printers and wide format printing systems for both technical documentation and color display graphics. OcÚ is also a foremost supplier of document management outsourcing. Many of the Fortune Global 500 companies and leading commercial printers are OcÚ customers. The company was founded in 1877. With headquarters in Venlo, The Netherlands, OcÚ is active in over 100 countries and employs more than 20,000 people worldwide. OcÚ North America is headquartered in Trumbull, CT, with additional business units in Chicago, IL and Boca Raton, FL. For more information visit

OcÚ and Canon: Stronger together
In 2010 OcÚ joined the Canon Group of companies with headquarters in Tokyo, Japan, to create the global leader in the printing industry. Canon develops, manufactures and markets a growing line-up of copying machines, printers, cameras, optical and other products that meet a diverse range of customer needs. The Canon Group comprises over 198,000 employees worldwide. Global net sales in 2011 totalled USD 45.6 billion. Visit the Canon Inc. website at

About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With more than $45 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks fourth overall in patent holdings in the U.S. in 2010† and is one of Fortune Magazine's World's Most Admired Companies in 2011. Canon U.S.A. is committed to the highest levels of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names and other marks are trademarks of their respective owners.

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